TABLE OF CONTENTS ABOUT THIS REPORT 7 OUR STRATEGY AND INTERNAL ORGANIZATION 8 OUR CORE BUSINESS 8 OUR CORPORATE GOVERNANCE 10 VALUE CHAIN 11 RISKS IDENTIFICATION 11 DIALOGUE WITH STAKEHOLDERS 11 CONDUCT OUR BUSINESS LAWFULLY & ETHICALLY 17 LEGAL COMPLIANCE 17 QUALITY OF SERVICES 17 DEALING WITH BUSINESS PARTNERS 18 PRESERVING CONFIDENTIALITY 19 PROTECTION OF PRIVACY RIGHTS 19 RESPECT OF A LOCAL APPROACH 20 CREATION OF THE CODE OF CONDUCT 20 LEAD A FAIR SOCIAL POLICY 23 HEALTH AND SAFETY 23 TRAINING 23 RESPECT OF HUMAN RIGHTS & REGULATION 24 EMPLOYEE WELL-BEING 25 SOCIAL DIALOGUE 25 CAREER MANAGEMENT 26 DIVERSITY 26 SOCIAL INITIATIVES 27 WELL BEING INITIATIVES 27 HEALTH & SAFETY INITIATIVES 28 PATRONAGE ACTIVITIES 28 REDUCE OUR ENVIRONMENTAL IMPACT 33 WASTE MANAGEMENT 34 WATER TREATMENT 34 ENERGY OPTIMIZATION 35 INITIATIVES FROM FRANCE 35 OTHER INITIATIVES 37 OUR VISION OF THE FUTURE 39 5